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Collection Agency USA

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Debt Collection Services Florida | Miami, Orlando, Tampa

In the Current Florida economy, “waiting for payment” is a silent tax on your growth. From the booming construction sectors in Orlando to the dense medical corridors of Miami, the Sunshine State moves faster than the national average—and so should your cash flow.

Navigating the Florida Consumer Collection Practices Act (FCCPA) is a high-stakes chess match; one wrong move can turn a legitimate debt into a legal liability. CollectionAgencyUSA (CA-USA) provides a professional, reputation-safe recovery engine that prioritizes your brand while ensuring every dollar owed is returned to your ledger. With over 2,500 reviews and a 4.85/5 star rating, we are the trusted partner for Florida’s medical and business leaders.

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Disrupting the Model: $15 vs. Contingency

We offer a transparent, dual-track system that puts you in control of your margins:

  • The $15 Flat-Fee Disruptor: For just $15 per account, we launch a professional recovery phase. The best part? All money recovered is paid directly to you. You keep 100% of the principal with zero commission taken.

  • Performance Contingency (20%–40%): For aged or difficult accounts, we work on a “No Recovery, No Fee” basis. We only earn our commission when we successfully put money back in your pocket.


The Florida “Rules of Engagement”: Current Data

To lead in Florida, you must navigate specific legal triggers that local courts and the Attorney General prioritize.

Law / Metric Current Threshold / Rule Strategic Impact
Medical Refund Rule (SB 1808) 30-Day Hard Deadline Licensed Florida providers must refund overpayments within 30 days of determination. We reconcile your accounts to prevent $500/day fines.
Judgment Interest Rate 8.44% per annum Effective January 1, Current, this is the statutory rate for unpaid judgments. We ensure you capture the full value of your debt.
Email Quiet Hours (SB 232) Allowed 24/7 Unlike phone calls, Florida now explicitly allows email communication during the 9 PM – 8 AM window, giving us a vital edge in B2B outreach.
Statute of Limitations 5 Years (Written) / 4 Years (Oral) The “clock” moves fast in Florida. Delaying collection past these points can permanently forfeit your right to payment.

Recent Florida Recovery Results

  • Medical Specialty (Tampa): A patient balance of $9,150 was recovered in 19 days using our $15 Flat-Fee diplomatic sequence. Net to Client: $9,135.

  • Commercial Restoration (Jacksonville): Successfully recovered a $14,400 delinquent B2B invoice from a property group through intensive mediation. Net to Client: $11,520 (on 20% contingency).


Why Businesses Choose CA-USA

We provide a 100% reputation-safe environment, acting as a professional extension of your office.

  • Fully Licensed: Equipped with all 50-state collections licenses to track debtors who move across state lines.

  • Zero Onboarding Fees: No setup costs, no subscription traps, and no hidden “file fees.”

  • Premium Tools Included: We offer free credit reporting, free litigation, and free bankruptcy scrubs to ensure we are only pursuing collectible accounts.

  • Top-Tier Security: We are SOC 2 Type II, FDCPA, and HIPAA compliant, ensuring your data and your patients’ privacy are protected.


Specialized Florida Industries

  • Healthcare & Medical: 100% HIPAA-compliant recovery. we manage the Current SB 1808 overpayment mandates so you can focus on patient care.

  • Construction & Trades: From HVAC and electrical to pool contractors and restoration. We align our recovery with your “Notice to Owner” (NTO) timelines.

  • B2B Commercial & Logistics: We pressure CFOs and procurement offices without burning the account, ensuring your “net-30” invoices are prioritized.

  • Dental & Orthodontics: Maintaining patient rapport while securing payment for high-value procedures and specialty dental work.

  • Education (K-12 & Higher Ed): Tailored recovery for Florida’s growing charter school sector, balancing firm tactics with student relationship management.

  • Professional Services: Assisting Accountants, CPA firms, and Banks in recovering professional fees and overdrawn balances with diplomatic precision.


Frequently Asked Questions

Q: How does the new SB 1808 law affect my medical practice?

A: It mandates that any overpayment determination must be refunded to the patient within 30 days. We help reconcile these credits during the collection process to keep you compliant.

Q: Can I collect from a debtor who moved out of Florida?

A: Yes. Because we hold licenses in all 50 states, we can legally pursue your debt wherever the debtor relocates, adhering to both Florida and the destination state’s rules.

Q: Is the $15 fee really the only cost for the first phase?

A: Yes. There are zero onboarding or hidden fees. It is the most cost-effective way to “clean” your A/R before moving to contingency.

Q: When do you switch from flat-fee to contingency?

A: Typically, we recommend the $15 Flat-Fee phase for accounts less than 90–120 days past due. If the debtor remains unresponsive after our initial intensive demand sequence (usually 30–60 days), we can seamlessly escalate the account to our contingency “Phase II” for more aggressive, hands-on recovery efforts.

Q: Do you litigate, and when does that make sense?

A: Yes. This makes sense for balances between $5,000 and $15,000+ where our skip-tracing confirms the debtor has seizable assets or steady employment. We only recommend litigation when the “Probability of Collection” is high, ensuring your time isn’t wasted. Litigation is not a straightforward or a quick process, and it also increases chances of a counter lawsuit, so no point in rushing into it. Only if the balance is high and your supporting documentation is super solid, only then our legal department recommends a suit.


Ready to secure your revenue?

Contact CollectionAgencyUSA to launch your custom Florida recovery strategy today.


✅ Florida Internal Billing & Compliance Checklist

1. Medical Overpayment Protocol (SB 1808 – Effective Jan 1, Current)

  • Identify Overpayments: Have you implemented a weekly audit to flag accounts where insurance payments + patient payments exceed the allowed amount?

  • The 30-Day Clock: Once an overpayment is “determined,” is there a workflow to issue a refund within 30 days?

    • Note: Failure to do so can result in AHCA fines of $500 per day and potential licensure discipline.

  • Third-Party Review: If you use a billing vendor, do they have a contractual obligation to report overpayments to you within 48 hours?

2. Communication Timing (SB 232 Rules)

  • Voice Calls: Ensure no collection calls are placed before 8:00 AM or after 9:00 PM in the debtor’s time zone.

  • Email Advantage: Internal teams may now send automated payment reminders or collection emails 24/7.

    • Note: Unlike phone calls, emails are no longer restricted by “quiet hours” under the May 2025 amendment.

  • Inconvenient Places: If a debtor tells you they cannot receive calls at work, has that number been immediately scrubbed from your outbound dialer?

3. Prohibited “Red Flag” Practices

  • Attorney Representation: If a patient/client provides a letter from an attorney, all direct internal contact must stop immediately.

  • Employer Contact: Verify that your staff never contacts a debtor’s employer regarding a debt unless you already have a final court judgment or written permission.

  • Third-Party Disclosure: Ensure staff never discusses a debt with anyone other than the debtor (e.g., neighbors, adult children, or coworkers).

4. Documentation & Dispute Handling

  • The Dispute Flag: If a debtor disputes a balance, is it marked as “Disputed” in your CRM?

    • Note: Reporting a debt to a credit bureau without mentioning it is disputed is a direct FCCPA violation.

  • The “Bona Fide Error” Defense: Does your office maintain a written manual of these procedures?

    • Why: In Florida, you can avoid liability for accidental violations if you can prove you have a “standardized procedure” in place to prevent such errors.

5. Record Retention

  • Statute of Limitations Tracking: Are you flagging accounts that are approaching the 4-year (Oral) or 5-year (Written) mark? Pursuing a debt after the statute expires can be seen as a deceptive practice.

Note: We are not attorneys, but this is per our best understanding. Do cross-check these facts before finalizing your strategy.

 

Filed Under: collections

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